Lost card
The first sentence is freeze. Stop if they tell you not to say the PIN. No promise about a replacement date.
If the debit card is gone, or a charge on the account is not yours, the useful sentence is please freeze the card. If the person on the phone says not to say your password or PIN, stop. The freezing episode is that order of lines.
At the branch: I lost my debit card. Please freeze it. The replacement goes to the address on the account. Update the address first if it is old. How many days the new card takes is the bank's answer, not this page.
You cannot freeze a card you have not opened. The account episode is about ID, address, and which account you asked for. Do not agree to a fee you have not seen on a page.
The audio is AI-generated practice. It cannot freeze a real card and it does not promise the result of a disputed charge.
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